FAQs

General

What are your opening hours?


Our Monday to Friday opening hours are 8.30am - 5pm. On Saturdays, we open at 9am and close at 3pm. We are closed on Sundays.




Where are you located?


Where are located on St Leonard's Road in Far Cotton, Northampton, NN4 8DN.




How can I contact you?


You can call us on 01604 763330 or by emailing sales@alphalaundry.co.uk.




Do you accept card payments?


Yes we do. We also accept cash.





Collection & Delivery

Can I book a regular collection and delivery slot?


Yes, we welcome recurring collection and deliveries.




What areas does your collection and delivery cover?


We cover Northamptonshire. Collection and delivery is free to customers who spend a minimum of £20 and are located within post codes NN1 to NN5. Collection and delivery is free with a £35 minimum spend to customers located within all other NN post codes (NN6+).




How much does your collection and delivery cost?


Collection and delivery is free to customers who spend a minimum of £20 and are located within post codes NN1 to NN5. Collection and delivery is free with a £35 minimum spend to customers located within all other NN post codes (NN6+).




How does your collection and delivery service work?


1. Contact Get in touch with us to discuss the services you require from us. We'll arrange a collection time and location that is best for you.
2. Collection We will collect your items from the agreed location at the agreed time. Once collected we will take your items back to Alpha.
3. Service When your items arrive back at Alpha, we firstly inspect them. Then, with the utmost care and quality, we will carry out the agreed services.
4. Delivery We will then deliver your items back to you, to an agreed location. We will collect your payment upon delivery, via BACS or cash.





Services

What services do you offer?


We offer a wide range of services, from laundry, ironing and dry cleaning, to tailoiring, repairs, alterations and restoration.
Click here to visit our services page.




What are your prices?


You can see our price list on our prices page - click here to visit that page.




Do you offer any more services?


If you have any cleaning or sewing requirements - on garments, items or materials of any sort - please contact us and we will do all we can to help you.




How long does it take you to clean my items?


The time it takes to clean your items can vary, but we will do all we can to accomodate a timeframe that suits you, even if it is an emergency clean late at night. Please contact us to discuss your requirements.




Can you restore and clean my trainers?


Yes! We have a partnership with Crep Save to restore and clean trainers.





COVID-19

How are you guarding against COVID-19?


At Alpha, our staff take COVID-19 extremely seriously. We are adhering to social distancing guidelines where necessary, while offering a contactless collection and delivery process. We handle all collections and deliveries with gloves, changing them after each drop. We wash all of our customers' items separately, disinfecting our machines and baskets before and after every use. Our staff have also taken part in a recognised COVID-19 training course, so we are fully equipped to offer compliant and safe services to our loyal, valued customers.




Have you took on more work during the Coronavirus pandemic?


Yes. We partnered with Scrubs up for Northants NHS, supporting them by dying, sanitising, washing and drying their cloths so they can make up scrubs for staff at Northampton General Hospital.

We also took on a contract with a department within Northampton General Hospital, ensuring their staff uniforms are cleaned expertly during the Coronavirus pandemic.
We also make our own, bespoke NHS-approved face masks, which can be purchased from us. Prices start at £3 - please contact us if you wish to make a purchase.




Do you have any advice for washing clothes to avoid Coronavirus?


The NHS have some great advice for washing clothes and towells to avoid spreading germs - you can read that by clicking here.




I'm shielding - can you come and collect my washing for me?


Absolutely. If you are shielding, or need support with your washing, please contact us and we will do all we can to help you.





Complaints

What if I am unhappy with the results?


If you are unhappy with any of our services, please contact us.





Got a question for us?

We appreciate there are a lot of questions when it comes to handing over your items.

If you have any questions that we haven't answered, please get in touch.

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